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Leave us a message using the form and our support team will reach out as soon as possible.

Send an Email

info@eliteshopi.com

Phone Support

+92 303 5945800

Offices

Islamabad - Lahore

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    Yes, you can expect to receive the same product as shown in the picture. Our online store ensures accurate product representation to provide you with a reliable shopping experience.

    Where can I view my sales receipt?

    To view your sales receipt, please log in to your account on our website. Once logged in, navigate to the "Order History" or "My Purchases" section. There, you should find a list of your past orders, and you can view and print your sales receipt from the details of each order. If you encounter any issues, feel free to contact our customer support for assistance.

    How can I return an item?

    Please ensure that the item is in its original condition and packaging before initiating the return.

    For further details check out our return and refund policy or contact our customer support team, they will guide you through the process and address any concerns you may have.

    Will you restock items indicated as “out of stock?”

    Yes, we regularly restock items that are marked as "out of stock." We understand the importance of providing our customers with the products they desire. You can sign up for notifications on the product page to receive an alert when the item is back in stock. Additionally, check our website regularly or contact our customer support for updates on restocking timelines. We appreciate your patience and interest in our products.

    How do I change my shipping address after placing an order?

    Once an order is placed, the shipping address cannot be changed directly. Please contact our customer support as soon as possible with your order number to check if modifications can be made.

    Do you ship internationally?

    Yes, we offer international shipping to many countries. During the checkout process, enter your shipping address, and our system will provide information on whether we can deliver to your location. Note that international shipping may have additional fees and longer delivery times.